Account Manager

Spidersnet is an award winning website design and build service for customers in the motor trade and Marine industry and has been created to save online retailers time and effort, whilst maximising online exposure of their stock, resulting in more business. 

We are now recruiting for a strong Account Manager to join the team. You will have a solid background in sales and have a methodical and driven approach to managing and growing existing accounts.

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• To improve customer retention
• To increase customer spend
• To cross sell across our divisions
• To up-sell packages

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Daily duties:

• Responsible for communications with their clients via telephone and e-mail
• Carry out face to face client reviews, which will include the preparation of presentation material prior to the meeting
• Identify opportunities to upsell additional products to our existing customer base 
• Provide regular performance analysis of Digital Marketing and make further recommendations
• Be the conduit between the client and Spidersnet, providing strong team representation and exceeding client expectations where possible
• Have a clear understanding of Spidersnet’s capabilities and services and communicate all offerings to clients effectively
• Liaise with the product and technical support to meet the needs of the client within company procedure

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We are looking for someone who: 

• Is confident, positive and friendly and has excellent face to face and telephone communications skills
• Has experience upselling products 
• Has experience with employee retention 
• Is organised and has good knowledge and experience using MS office or Google Suite 
• Knowledge of CSS & HTML would be an advantage
• Skills in digital marketing tools such as Google Analytics will be appreciated, alongside proofreading experience and functional knowledge of key digital marketing mediums (i.e. SEO are desirable. 

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• 25 days Paid Holidays + Bank Holidays
• 1 day additional leave for each year of employment (up to 7 days)
• Healthcare cover after 1 year
• Consistent support and training to help you achieve your career goals
• Flexible/hybrid working
• Your Birthday off
• Enhanced Paternity, Maternity, Adoptive and Shared parental leave
• Perkbox – Discounted Cinema tickets, Free mobile phone insurance and lots more!
• Ride to work scheme
• Access to company Gym
• Discounted Access to company Villa in Spain

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